FAQs! NEED HELP ?

Orders

• How can I place an order on Scope Pharmaceutical’s website?

  Placing an order with us is simple. How to order medication online? Just browse our website, select the medications you need, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details, and your order will be on its way. Read more about the step-by-step guide HERE.

• Can I find over-the-counter (OTC) medications on your website?

  Absolutely. Our online store features a comprehensive selection of over-the-counter medications for various health needs, providing you with convenient access to essential OTC products.

• How long will it take for my order to arrive?

  The delivery time depends on your location and the shipping method chosen. Generally, orders are processed promptly, and standard shipping typically takes 3 days, while expedited shipping options are available for faster delivery.

• Does Scope Pharmaceutical offer generic versions of medications?

  Yes, we offer a range of high-quality generic medications that provide cost-effective alternatives to brand-name products. Rest assured that our generic medications meet the same rigorous standards of safety and efficacy.

• Does Scope Pharmaceutical require a prescription for all medications?

  Not necessarily. However, for prescription medications, we require a valid prescription from a licensed healthcare provider. This is a crucial step in ensuring the safe and responsible use of prescription medications.

Delivery

• Does Scope Pharmaceutical ship internationally?

  Currently, we primarily serve customers within the United States, Canada, Europe Zone, United Kingdom, United Arab Emirates, Qatar and Australia. However, we are continuously expanding our reach, so please check our website for the most up-to-date information on international shipping availability.

• Are there any additional fees for shipping and delivery?

  We offer free standard shipping on all orders. However, expedited shipping options may have associated fees, which will be clearly communicated to you during the checkout process.

• Can I track the status of my order?

  Yes, you can track your order through your account on our website. Once your order is dispatched, you will receive a tracking number that allows you to monitor its progress until it reaches your doorstep.

• Does Scope Pharmaceutical require a prescription for all medications?

  Not necessarily. However, for prescription medications, we require a valid prescription from a licensed healthcare provider. This is a crucial step in ensuring the safe and responsible use of prescription medications.

• Do I have to pay sales tax?

  Sales tax is applied to orders based on the shipping address and the local tax regulations. The sales tax rate is determined by the shipping address provided and is in compliance with applicable tax laws.

Return & Refund

• What if I need to cancel or modify my order?

  If you need to make changes to your order, please contact our customer support team as soon as possible. While we strive to process orders quickly, we will do our best to accommodate your request based on the status of your order. Read more about our Returns & Refund Policy HERE.

• Can I return medications if I no longer need them?

  Due to safety regulations, we are unable to accept returns of medications once they have left our facility. However, if you have any concerns about your order, please contact our customer support team, and we will assist you accordingly.

• What if I receive the wrong medication or a damaged product?

  In the rare event that you receive the wrong medication or a damaged product, please contact our customer support team immediately. We will swiftly address the issue and arrange for a replacement or refund as necessary.

Support

• What payment methods do you accept?

  We accept various payment methods, including major credit cards, debit cards, PayPal, Bitcoin/Crypto and secure online payment platforms. Your financial security is important to us, and we ensure that all transactions are processed through encrypted channels for your peace of mind.

• Can I speak to a pharmacist for medication-related advice?

  Certainly. Our team of experienced pharmacists is available to provide professional guidance and address any questions or concerns you may have about your medications. You can reach out to us via phone, email, or live chat.

• How can I find out if an item is covered by my insurance?

  To determine if a specific item is covered by your insurance, we recommend reaching out to your insurance provider directly. You can contact the customer service number on the back of your insurance card to inquire about coverage for specific medications or medical equipment. Additionally, our customer support team can provide you with any necessary documentation or information required by your insurance provider.

• How does Scope Pharmaceutical contribute to the community?

  We are committed to supporting our community by promoting health and wellness initiatives, providing educational resources, and actively participating in local health-related events. Additionally, we strive to be an accessible and reliable resource for all community members’ medication needs.

• How can I contact customer support if I have a question or issue?

  You can reach our customer support team via phone, email, or live chat during our business hours. We are dedicated to providing prompt and helpful assistance to address any questions or concerns you may have.

Still Need Our Help? Hit us up below. If you’re getting in touch regarding an order, don’t forget to include your order number