At Scope Pharmaceutical, we are committed to ensuring your satisfaction with every purchase. We understand that circumstances may arise where you need to return a product, and we aim to make the return process as seamless and transparent as possible. Our return policy is designed to provide you with clarity and confidence when making a purchase from our online store. Please take a moment to review the following details regarding our return policy.

1. Eligibility for Returns

We accept returns for most products within 30 days of the original purchase date. To be eligible for a return, the item must be in its original condition, unopened, and unused. Certain products, such as prescription medications, may not be eligible for return due to safety and regulatory considerations. Additionally, perishable items, including certain healthcare products and supplements, are not eligible for return.

2. Initiation of Return Process

If you wish to initiate a return, please contact our customer support team to request a return authorization. You can reach our customer support representatives via phone, email, or through the contact form on our website. When contacting us, please provide your order number and a detailed explanation of the reason for the return. Our team will guide you through the return process and provide you with the necessary instructions and documentation.

3. Return Shipping and Handling

Customers are responsible for the cost of return shipping and handling, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the item. Scope Pharmaceutical is not liable for any items lost or damaged during the return shipping process.

4. Inspection and Approval of Returns

Upon receiving the returned item, our team will inspect it to verify its eligibility for return based on the conditions outlined in our policy. If the item meets the return criteria, we will proceed with processing the return and issuing a refund or store credit, as per your preference. Please note that refunds will be issued to the original payment method used for the purchase.

5. Refund Processing and Timeline

Once the return is approved, we will initiate the refund process. Refunds will be processed within a reasonable timeframe and will be reflected in your account based on the policies of your financial institution. Please allow for processing and transit time for the refund to be completed. If you have any concerns regarding the status of your refund, feel free to contact our customer support team for assistance.

6. Exchanges and Store Credit

In certain cases, you may have the option to exchange the returned item for an alternative product of equal value or receive store credit to be used towards a future purchase. Our customer support team will be happy to assist you in exploring these options and finding a suitable resolution for your specific situation.

7. Defective or Damaged Items

If you receive a defective or damaged item, please notify us immediately to arrange for a return or replacement. We take quality control seriously and will work diligently to address any issues with the product you have received. Our team will guide you through the necessary steps to resolve the matter and ensure your satisfaction.

8. Non-Returnable Items

As mentioned earlier, certain items are not eligible for return due to safety, regulatory, or hygiene considerations. These may include prescription medications, perishable items, and products that have been opened or used. We appreciate your understanding of these restrictions, which are in place to uphold the highest standards of safety and quality for all our customers.

9. Customer Support and Assistance

Our dedicated customer support team is available to address any questions or concerns you may have regarding our return policy or the return process. We are committed to providing you with attentive and responsive support to ensure that your experience with Scope Pharmaceutical is positive and satisfactory.

We hope that this return policy provides you with a clear understanding of our procedures and expectations regarding returns. At Scope Pharmaceutical, we value your trust and strive to uphold the highest standards of customer service and satisfaction. If you have any further inquiries or require assistance with a return, please do not hesitate to reach out to our customer support team. Thank you for choosing Scope Pharmaceutical as your trusted partner in healthcare solutions.